Mutual Choices

Conflict Resolution Services + Consulting

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Your Partner In Negotiating Change and Resolving Conflict

For Families

  • Are you contemplating separation or divorce?
  • Is your family in conflict about an estate, a loved one’s care, or another challenging situation?
  • Would you like to learn how to work through conflict constructively and effectively?

For Businesses

  • Are you struggling with a business partner, employee, co-worker, or employer relationship?
  •  Is internal conflict impacting your business’s bottom line?
  •  Would effective conflict resolution techniques enhance your team’s perfomance?

Negotiations sometimes precede a change, and nearly always follow a change. Small changes are negotiated almost without notice. When changes are significant, negotiations take on an increased seriousness as consequences become apparent, and more emotional responses surface.

During these times, a third party can be helpful.

Mutual choices emerge when perspectives are expanded to address multiple goals and interests.  A facilitated collaborative conflict resolution process can create understanding of others’ perceptions and values, resulting in more sustainable outcomes for all parties.

We are here to help. E-mail or call us for a confidential consultation.

Our Services

For Families

Separation / Divorce Mediation

Married or unmarried partners who live or intend to live separately work with a mediator to come to their own agreements on issues that arise or need clarification as a result of the change in the family structure.

Family Mediation

Family conflict is to be expected. How conflicts are resolved has a significant effect upon the family.

Conflict Coaching

Conflict resolution coaching provides individual support and education to help clients respond effectively to conflict and create more satisfying lives for themselves.

Collaborative Law Neutral Services

Collaborative law is a contemporary approach to divorce in which the parties, their attorneys, and a neutral work together outside of a litigative setting.  More information about the process and local resources can be found through the Collaborative Law Association of the Rochester Area.

For Businesses

Workplace Mediation

Mediation is the practice of addressing specific issues with the assistance of a third party. Clients create their own sustainable agreements, privately and informally. Consider mediation for resolving business issues, organizational change, and workplace disputes.

Conflict Resolution Training

Conflict resolution and communication skills training is available for individuals and organizations.


Would you like to improve organizational and interpersonal communication and develop the ability to manage conflict and collaborate more effectively?

Contact Us

Mutual Choices

Conflict Resolution Services + Consulting

Collene M. Burns 
John R. Piper

Rochester, N.Y. office:
150 Allens Creek Road
suite 200
Rochester, New York  14618

Charlottesville, VA office:
2616 Avinity Place
Charlottesville, Virginia  22902

(585) 244-1600
(585) 775-5815 (text capable)
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Mutual Choices Team

Collene M. Burns has been an advocate of mediation as a form of constructive conflict resolution for nearly three decades.  Trained as a Peer Mediator in junior high school, she has since brought the implementation of mediation practices to organizations where she is an employee or volunteer, including international tech and service companies, higher education, and not-for-profit organizations.

With a Bachelor of Science degree from Cornell University’s School of Industrial and Labor Relations and a Master of Business Administration from Simon Business School (University of Rochester), Collene’s educational background in negotiation, change management, finance, and business principles brings a unique perspective to the conflict resolution services she provides for workplaces, families, and separating or divorcing couples.

Collene is a member of the New York State Council on Divorce Mediation, Rochester Association of Family Mediators, and the Greater Rochester Chamber of Commerce.  In addition to her work at Mutual Choices, Collene provides Leadership/Executive Coaching and Organizational Change Management services through usefully, Inc.



John R. Piper, BA, has been providing coaching and conflict resolution services for over 20 years. He holds a Bachelor of Arts degree from the State University of New York at Oswego, and previously held the Certified Association Executive designation from the American Society of Association Executives.

John works with and has facilitated conflict transformation within municipalities, associations, businesses and families. In addition, John has facilitated a variety of planning sessions for both large and small profit and not for profit organizations. John’s experience as a CEO, reporting to a board of directors for most of his career, gives him a unique perspective regarding board/staff/organizational relationships. He has spoken on the role of board members for a variety of associations including the NYS Association of School Athletic Administrators, and the National Association of Educational Negotiators.

He is a member of the Rochester Association of Family Mediators, the Rochester Area Group Psychotherapy Society, the New York State Council on Divorce Mediation, and John is also an elected official, serving as Vice President of the Board of Education for the Penfield Central School District.